The 6 laws of customer experience
Bruce Temkin is a vice president and principal analyst at Forrester Research. He published this 10-page book(let) which can be downloaded (for free) on his blog:
User Experience ideas and inspiration
Bruce Temkin is a vice president and principal analyst at Forrester Research. He published this 10-page book(let) which can be downloaded (for free) on his blog:
Very good concept
Ashish
May 15, 2009 at 4:53 am